Life in Balance: Amit Chaudhary’s Blog
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I read multiple experiences on the web about canceling service with Vonage. Thought, I will put my own experience up as it was vastly different.

I have had Vonage service for about two years now. Today morning, I called up Vonage to cancel our phone service. This was early in the day, around 8 am, They said they were experiencing high call volume, I entered the options to cancel complete service, the wait time was about one minute.
The representative after taking my information, did try to give me options, I said I was not interested in any variations and will use only my cellphone and after his second try, he went ahead and told me, He can only cancel my service immediately, not in the future. Which I did. Also, I need not send the equipment back as it was about two years back when I subscribed to the service.

That’s it I was done Total time, about 5-7 minutes. It was totally painless and one of the easiest customer call interactions.

Over the past, the Vonage call quality has been pretty good most of the time. So, if you are not worried about the uncertainty due to the patent lawsuit and potential bankruptcy, I would recommend Vonage.